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Then, go to Control Panel, select OneDrive, and hit the Uninstall button.Rest assured, you’re only deleting the OneDrive configuration folder. Right-click on the folder and delete it.Expand the Microsoft folder, and select OneDrive.Type regedit in the Windows Search bar and go to HKEY_CURRENT_USER\Software\Microsoft.Then, uninstall OneDrive and download a fresh copy of the app. Select a different folder that OneDrive can use to sync your files.įirst, remove your OneDrive configuration folder from the Registry Editor.Then relaunch the First Run Experience.Go to Settings and click on the Account tab.Click the OneDrive icon in the taskbar.Unlink Your PCĬheck if unlinking your computer helps you fix this problem. Don’t forget to re-enable your antivirus after signing in to OneDrive. The same is valid for your firewall and antimalware software.īy the way, many Xfinity Advanced Security users confirmed this method did the trick for them. Your antivirus may mistakenly identify OneDrive as a threat and block it. If your antivirus software prevents you from logging in to your OneDrive account, disable it to fix the problem. Relaunch OneDrive, enter your username and password, and check if the issue is gone now.Select and remove all the OneDrive entries one by one.Scroll down and locate your OneDrive credentials (OneDrive Cached Credential).

Navigate to User Accounts, and select the Credential Manager.

Exit OneDrive completely, and go to Control Panel.

If the login problem occurred shortly after changing your password, this method should fix it. Clear Your Credentialsĭelete all the OneDrive credentials stored by the Credential Manager and check the results. If the problem persists, reinstall your browser or switch to a different web browser.

Next, go to Help and select About to check for updates. Then, go to Extensions and manually disable all your browser extensions. If the log-in issue persists, select All time under Time range. Then clear your cache, cookies, and temporary files from the last four weeks. Don’t forget to update your browser as well.įor example, if you’re using a Chromium-based browser, click on More options (the three dots), go to History, and select Clear browsing data. Clear your cache, temporary files, and cookies, and then disable your extensions. If you can’t log in to your OneDrive account via the web app, make sure your browser is not the culprit. Wait until the company has fixed the glitch. Additionally, go to the Office portal, and check if Microsoft has already acknowledged the login problem.If the login issues affect your OneDrive app, go to and check if you can log in to the web app.